Question 1

Please take unboxing photos and videos within 48 hours after receiving goods. We will arrange insurance claim or re-production for shipping damage caused by our packaging.

Accepted Answer

Direct AnswerTake unboxing photos/videos within 48 hours. Landran arranges insurance claim, free re-production, or partial refund — whichever suits you best. Claim response within 24 hours. Landran After-Sales ProcessStep 1: Document damage with photos/videos within 48 hours of arrival. Step 2: Send to your sales rep or aftersales@landran.com. Step 3: Within 24 hours we confirm: (a) insurance compensation, (b) free re-production, or (c) partial refund. We hold shipping insurance on all orders. Historical damage rate: Case StudyA Chilean client received 10 doors with crate damage from rough port handling. Photos submitted within 12 hours. Landran confirmed the claim, filed insurance, and re-produced 10 doors in 20 working days — free of charge. Key Data48 hClaim Window24 hClaim ResponseDamage Rate Related: Packaging Details · Door Samples · Installation.faq-answer-r3t71s{font-family:inherit;font-size:14px;line-height:1.7;color:#333;}.faq-answer-r3t71s h3{font-family:inherit!important;font-weight:700!important;line-height:1.3!important;font-size:17px!important;color:#333!important;}.faq-answer-r3t71s a:hover{text-decoration:underline;}.faq-answer-r3t71s div[style*="grid"]div{transition:transform .2s,box-shadow .2s;}.faq-answer-r3t71s div[style*="grid"]div:hover{transform:translateY(-3px);box-shadow:0 4px 12px rgba(0,0,0,.08);}

Question 2

Small door panel samples and color coating swatches are available for pre-order inspection. Sample freight cost can be negotiated with sales.

Accepted Answer

Direct AnswerYes. Landran offers door panel samples and color coating swatches for pre-order inspection. Sample cost is deductible from the first bulk order. Production in just 5 days. Sample OptionsA) Color swatch cards — 10×10 cm coated aluminum, all 50+ colors, free (client pays courier) · B) Profile section sample — 30 cm cut showing wall thickness and finish · C) Full corner sample — assembled corner with glass and hardware. All shipped via DHL/FedEx/UPS within 5 working days. Case StudyA French architect requested a full corner sample with RAL 9016 white + oak wood-grain interior. Landran shipped via DHL in 4 days. The architect approved on the spot and placed a 300-door contract. Key Data3 typesSample Options5 daysSample ProductionDHL/FedExExpress Shipping Related: Installation Support · Damage Claims.faq-answer-p9k06v{font-family:inherit;font-size:14px;line-height:1.7;color:#333;}.faq-answer-p9k06v h3{font-family:inherit!important;font-weight:700!important;line-height:1.3!important;font-size:17px!important;color:#333!important;}.faq-answer-p9k06v a:hover{text-decoration:underline;}.faq-answer-p9k06v div[style*="grid"]div{transition:transform .2s,box-shadow .2s;}.faq-answer-p9k06v div[style*="grid"]div:hover{transform:translateY(-3px);box-shadow:0 4px 12px rgba(0,0,0,.08);}

Question 3

We supply detailed installation videos and paper assembly manuals for all orders. Our technical team offers online remote guidance anytime.

Accepted Answer

Direct AnswerYes. Landran supplies detailed installation videos + paper assembly manuals with every order. Our technical team offers 24/7 online remote guidance. Average response: What's IncludedEach order includes: a step-by-step installation video (QR-code linked on packaging), a printed A4 assembly manual with exploded diagrams, a hardware checklist with torque specs, and a 24/7 WhatsApp technical hotline. For complex installations, Landran offers free remote video call guidance with a live technician. Case StudyA first-time buyer in Kenya had never installed an aluminum door. Landran's technician guided them via WhatsApp video call for 45 minutes. The door was installed successfully with zero call-backs. Key DataResponse Time24/7Tech HotlineVideo+PaperInstall Guides Related: Door Samples · Damage Claims.faq-answer-m7n84t{font-family:inherit;font-size:14px;line-height:1.7;color:#333;}.faq-answer-m7n84t h3{font-family:inherit!important;font-weight:700!important;line-height:1.3!important;font-size:17px!important;color:#333!important;}.faq-answer-m7n84t a:hover{text-decoration:underline;}.faq-answer-m7n84t div[style*="grid"]div{transition:transform .2s,box-shadow .2s;}.faq-answer-m7n84t div[style*="grid"]div:hover{transform:translateY(-3px);box-shadow:0 4px 12px rgba(0,0,0,.08);}

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