What about if I receive deformed or scratched doors after delivery?
Direct Answer
Take unboxing photos/videos within 48 hours. Landran arranges insurance claim, free re-production, or partial refund — whichever suits you best. Claim response within 24 hours.
Landran After-Sales Process
Step 1: Document damage with photos/videos within 48 hours of arrival. Step 2: Send to your sales rep or aftersales@landran.com. Step 3: Within 24 hours we confirm: (a) insurance compensation, (b) free re-production, or (c) partial refund. We hold shipping insurance on all orders. Historical damage rate: <0.5%.
Case Study
A Chilean client received 10 doors with crate damage from rough port handling. Photos submitted within 12 hours. Landran confirmed the claim, filed insurance, and re-produced 10 doors in 20 working days — free of charge.
Key Data
Related: Packaging Details · Door Samples · Installation
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- Full Name:
- Sean Su
- Tel:
+CN +86-18028152019
- Email:
- seansu920801@gmail.com
- WhatsApp:
- 8618028152019
- Address:
- Foshan Nanhai Fancheng Metal Building Materials Products Co., Ltd.
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